Privacy Policy

01Who we are

Zenevo Group Ltd is a company registered in England and Wales, company number 17383350. For the purposes of UK data protection law we are the data controller for personal information collected through this website.

You can contact us about any privacy matter by email at info@zenevogroup.com or by telephone on +44 (0)7552 088 558.

02Information we collect

We only collect the information we need in order to respond to you and to deliver our services. This is primarily information you give us directly through our enquiry form or by contacting us.

• Your name and, where provided, your company name.
• Your email address and telephone number.
• The location of the project and the service you are enquiring about.
• Any details of the project you choose to include in your message, including indicative project value.
• Limited technical information such as IP address and browser type, collected automatically when you visit the site.

03How we use your information

We use the information you provide to respond to your enquiry, to prepare quotations and proposals, to manage projects and contracts, to keep records required for accounting, insurance and health and safety purposes, and to improve the operation and security of this website.

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

04Our lawful basis

Where you submit an enquiry, we process your information on the basis of our legitimate interests in responding to prospective clients and running our business, or on the basis of taking steps at your request prior to entering into a contract.

Where we are required to retain records — for example for tax, insurance or construction health and safety obligations — we process your information to comply with a legal obligation.

05Sharing your information

We may share your information with service providers who support the running of our business, such as our website hosting, database and email delivery providers, and with professional advisers, consultants, subcontractors or suppliers where this is necessary to progress a project.

All such parties are required to keep your information secure and to use it only for the purposes we specify. We may also disclose information where we are required to do so by law or by a regulatory authority.

06How long we keep it

Enquiries that do not proceed are retained for up to 24 months so that we can respond to any follow-up contact. Where an enquiry becomes a project, records are retained for the period required by our contractual, insurance, tax and statutory obligations, which is normally at least six years from completion.

07Security

Enquiries submitted through this website are transmitted over an encrypted connection and stored in access-controlled systems. We take appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access, although no method of transmission over the internet can be guaranteed to be completely secure.

08Your rights

Under UK data protection law you have the right to request access to the personal information we hold about you, to have inaccurate information corrected, to request erasure or restriction of processing in certain circumstances, to object to processing carried out on the basis of legitimate interests, and to request the transfer of your information to another provider.

To exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk), the UK supervisory authority for data protection.

09Cookies

Information about the cookies and similar technologies used on this website, and how to control them, is set out in our Cookies page.

10Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page shows when it was last reviewed.